Solve the problem of iPhone not being recognized by iTunes + fix error 0xE8000065

This article was updated on 7/16/1401 with the addition of the method to fix error 0xE8000065 in iTunes and other programs.

Apple allows you to sync iTunes with your iPhone via USB connection. Most of the time, there should be no problem with iTunes recognizing the iPhone; But sometimes and rarely, iTunes may not be able to recognize your iPhone. This problem can be frustrating and confusing, especially when you are faced with it for the first time or when you are in a hurry. In this article, we will explain the reason for this problem and how to solve it.

The topics you will read in this article

Reasons for iPhone not being recognized by iTunes

In today’s increasingly wireless world, iPhone users still have to connect to their computer with a cable every now and then. iPhone users need to connect the phone to the computer with a lightning cable for tasks such as backing up the phone and quickly transferring large files, and then connect to iTunes or Finder if using a Mac with macOS Catalina or later.

If iTunes can’t detect the iPhone connection or you get a cryptic “0xE” error, you can’t connect to iTunes. The same is true when using the Finder in newer versions of macOS. While this may seem difficult to fix, it is actually quite easy to fix.

There are a few basic reasons why iTunes may not be able to detect an iPhone. Software problems or physical problems such as a faulty USB cable or port on the iPhone or computer can cause this problem. Whatever the source of the problem, the troubleshooting steps are simple and you’ll probably be able to connect your iPhone to iTunes by following them.

There are a few very simple factors that you should check before moving on to other solutions:

  • The cable is healthy and standard
  • The health of the ports on the iPhone and computer and the iPhone port not being filled with dust and lint
  • Updating the iTunes application
  • Make sure your iOS device is unlocked and on the home screen. If not, disconnect and then reconnect. Also, make sure the cable is fully inserted into the iPhone and the computer.
  • Another simple solution is to restart the iPhone and the computer, which is a basic step for solving most problems. To turn off the device, just go to iPhone settings and in the section General option Shut Down Choose. Then hold the iPhone’s side button until the device restarts.

If none of the above mentioned reasons are among the reasons for not communicating between your iPhone and iTunes, you should check the reasons that we mention below.

Investigating iPhone trust issues with external devices

sometimes when You connect your iPhone to the computer, you will see a message on the home screen asking if you trust the computer or not. If Trust Do not select, you will face the problem of iPhone not being displayed in iTunes or Finder. If you’ve accidentally selected Don’t Trust in the past, don’t worry. To solve this issue, follow the steps below:

  • In iPhone settings, go to General go and Transfer or Reset iPhone Choose. Roy Reset hit and Reset Location & Privacy touch the

Reasons for iPhone not being recognized by iTunes - Investigating trust issues

  • Now when you reconnect the iPhone to the computer, you will see this message. This time for sure Trust tap

System log review for Mac users

If you’re a Mac user and you’re having trouble connecting your iPhone to iTunes or Finder, you should check the system log.

  • For this the key Options Hold and click on the Apple logo in the upper left corner of the screen. Then System Information Or System Report Choose. In the window that appears, USB from the menu on the left
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  • If you see that your phone is displayed in the list; But Finder or iTunes doesn’t recognize the iPhone, you probably have a software problem. Try updating macOS or uninstalling third-party security software such as antivirus programs.
  • If the iPhone doesn’t show up in the USB section, there might be a hardware problem. Try connecting your phone to another computer or try again the tips about checking cables and ports.

System log review for Mac users

Reinstall Apple USB driver for Windows users

If you are using a Windows computer and none of the above steps worked, the iPhone USB driver could be causing the problem. So, reinstalling the Apple USB driver might fix your problem. This solution is useful when the iPhone won’t connect to the computer at all (not just to iTunes):

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  • Whichever way you downloaded iTunes, you must first disconnect the iPhone from the computer. Unlock your phone and make sure you are on the home screen.
  • Reconnect your iPhone to the computer. If iTunes opens, close it.

Now follow the steps depending on the way you got iTunes (from Apple or Microsoft) and depending on the version of Windows:

If you have Windows 10 and 11 and downloaded iTunes from the Microsoft Store:

  • In this case, it is easier to reinstall the Apple Mobile Device USB driver. To do this, press the button Start Right click and then Device Manager Choose.
  • Scroll down to the section Portable Devices see. Open this section and look for your iPhone. After that, right click on its icon and the option Update driver Choose. In the window that appears, Search automatically for updated driver software Choose.

Reinstall Apple USB Driver for Windows Users - Download iTunes from Microsoft

  • After installation, open iTunes and see if it recognizes the iPhone. If the problem still exists, completely uninstall and reinstall the app.

If you have downloaded iTunes from the Apple website:

  • Press the Windows key and R or open the File Explorer window and at the top of the window, enter the following phrase in the address bar and press Enter:
%ProgramFiles%Common FilesAppleMobile Device SupportDrivers
  • In the window that opens, click usbaapl64.inf Or usbaapl.inf Right click and Install Choose.

Fixing the problem of connecting iPhone to iTunes in Windows

Reinstall Apple USB driver for Windows users

  • While you may see other files with the same name, you should only install the file with the extension inf. ends If you can’t see the file extension, the View Open at the top and File name extensions tick the
  • After the installation is complete, disconnect the iPhone and restart the computer. Then, reconnect your iPhone and run iTunes to see if it recognizes the iPhone.

Fix error 0xE8000065 in iTunes and iPhone management programs

Error 0xe8000065 in iTunes

Error 0xE8000065 is one of those errors that iPhone users have been dealing with for a long time. But recently, this error has been observed many times, especially among Iranian users, and when this error appears, nothing can be done with iTunes and other iPhone management programs.

A little search with a bunch of reports about this error and suggested methods that include the same Reasons for iPhone not being recognized by iTunes which we mentioned at the beginning of the article, you will encounter. This error is more completely in the form iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065) After the cable connection, the phone is displayed in iTunes, and it may even cause problems for third-party apps such as iMazing, iTools, etc., indicating that there is an obstacle to connect the iPhone to the computer.

The point here is that recently more users have complained about this error; While previously they could easily connect to iTunes; So it is possible that the sudden problem is from the USB ports or the iPhone cable The BIOS is not updated or… seems a bit illogical. We suggest that you first make sure that before doing other usual things for such problems IP change softwares on your computer and iPhone are not connectedThis will most likely solve the problem. If this solution does not work for you, every time on one of the devices (iPhone or computer), activate your reliable IP changing software and try to connect to a stable and high-speed server.

This method will solve the problem, otherwise you should try the following methods:

  • Restart iPhone and computer.
  • Update your iPhone to the latest iOS version.
  • Update iTunes.
  • Replace the iPhone cable.
  • Try different ports.
  • Connect to another computer.
  • Remove iTunes and all Apple apps from Control Panel and reinstall the latest version of each.
  • To Device Manager Go and find any controller in the section below Universal Serial Bus controllers contract Uninstall do.

Removing controllers from the Universal Serial Bus controllers section

  • Temporarily disable or update your security and antivirus software.
  • Install the latest Windows updates.
  • Check if you are using the latest Bios version. Bios update is not recommended for normal users; Because its incomplete installation can cause your system to face serious problems.


We hope this tutorial was useful for you. If you know another reason for iPhone not being recognized in iTunes or if you have encountered problems in performing the mentioned steps, share it with us and Zoomit users.

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