AMD has confirmed the RX 7900 XTX graphics card overheating problem and started refunding customers

Since the release of AMD Radeon RX 7900 XTX to the market, a number of buyers of this graphics card have claimed that the latest flagship of the red team faces a drop in performance due to excessive heat. AMD initially denied such a problem; But now, in a new statement, it says that a number of reference models of the Radeon RX 7900 XTX graphics card are defective and this problem is related to their production process.

to report Verge, users first started criticizing AMD Radeon RX 7900 XTX graphics card overheating in online forums like Reddit. They said that the heat of Radeon RX 7900 XTX causes the performance of the graphics card to drop after a certain time. Sometimes, users’ systems crashed due to overheating of the graphics card.

Some Radeon RX 7900 XTX buyers have seen temperatures as high as 115°C in this graphic. AMD says that its new generation graphics cards may reach 110 degrees in heavy processing (such as playing games with 4K resolution) and in this case, there is no problem; However, such a high temperature will damage the health of the graphics card in the long run. Some users say that the Radeon RX 7900 XTX sometimes runs into overheating issues even when it’s not doing heavy processing.

AMD says in a statement that it is investigating to identify the root cause of the Radeon RX 7900 XTX overheating issue and graphics card performance drop: “Based on our observations, we believe the issue is related to the thermal system used in AMD’s reference sample and seen in a limited number of sold graphics cards. will be We are working to resolve this issue for affected graphics. Customers experiencing performance limitations should contact AMD’s support team.”

AMD initially denied any issues with its flagship graphics card and denied requests from customers looking to replace the Radeon RX 7900 XTX. AMD had clearly told this group of customers that the temperature of the graphics card is normal. One of the YouTube channels said before the release of AMD’s statement that the problem of the graphics card is probably related to the vapor chamber.

It appears that only a limited number of RX 7900 XTX reference graphics have experienced performance issues as a result of overheating. Models manufactured by AMD business partners usually have a different thermal system. to report Video cardsAMD has said it will replace or refund defective graphics cards to customers.